Government e Marketplace FAQs

Sellers (manufacturers, service providers, resellers) and government buyers (departments, ministries, PSUs) can register on GeM.

Visit GeM portal, select 'Seller', complete details, verify email/mobile, submit required documents, and await verification. Learn more about the GeM Portal Registration

Aadhaar Card, PAN Card, Business Registration Certificate, GST Certificate, Bank Account Details, Address Proof, ITR, Authorization Letter, DSC. View full list of required documents

Refer to our YouTube tutorial or detailed blog guide for step-by-step assistance if you face issues like document upload errors, OTP issues, or confusion during registration.

Log in to GeM, go to Catalogue > Products > Add New Offering, choose a category, and provide detailed specifications, price, and images. Read this guide to learn how to upload products on GeM Portal.

Log into GeM, navigate to Catalogue > Services > Add New Offering, select category, describe the service, set pricing, and submit. Read this guide to learn how to list services on GeM Portal.

Incorrect product mapping or wrong category selection can cause this. Resellers must map to an existing OEM-approved item.

No. Once approved, specifications cannot be edited. To update, deactivate the product and upload a corrected version.

No, it's generally not required for listing services. However, it may be needed during bid evaluation for certain categories.

Standard Bids (tenders) and Reverse Auctions (real-time lower price bidding after initial submission). Detailed guide available in this blog post.

Login, search relevant bids, match specifications, and submit bids with required documents.Read more about the bidding process here.

Possible reasons include incorrect product mapping, non-compliance with bid specs, or missing compliance documents.

Once a bid closes, submission is not possible. Always prepare and submit well before the deadline.

Custom BOQ (Bill of Quantity) Bids involve detailed specifications and quantities provided in custom Excel files by the buyer.

Total value-wise, item-wise, and group-wise evaluation methods based on tender specifications. Different types of evaluation methods are explained in this post.

Check the evaluation criteria section in the bid document to find the applicable method.

Each item is evaluated independently. You can win even if you are the lowest bidder for a single item.

Log in, select 'Orders', choose the order, click 'Process Order', and generate or upload the invoice. Learn more.

Contact the buyer first. If unresolved, escalate by raising a ticket via the incident management system. This post will guide you recover your stuck GeM payment.

Buyer may not have generated the bill or there may be account mismatches. Check order status or raise a ticket.

Buyer hasn't confirmed delivery. Follow up with the buyer to proceed with CRAC and payment.

Update bank info in the profile section. Re-verification will be required.

Wait 2–3 working days. If not received, check with the bank using the UTR or raise a ticket.

Regularly monitor dashboard, accept orders promptly, and ensure timely delivery and updates.

Use GeM's dispute management feature to document and resolve issues.

Check if delivery period expired, consignee details completed, and order is still 'Pending Processing'.

Delays can cause penalties or order cancellations. Always inform the buyer in advance.

You cannot cancel it directly. You must request the buyer to initiate cancellation.

Possible reasons: expired product validity, suspended account, or portal issues.

Deliver quality products/services on time, maintain positive feedback, and resolve complaints promptly.

Yes, OEM Panels, Service Level Agreements, and promotional initiatives exist to boost credibility.

Keep competitive pricing, maintain high ratings, and ensure compliant, complete listings.

Late deliveries, order cancellations, poor feedback, and disputes can lower your rating.

Only if they are properly mapped, active, and under-demand categories. Bulk uploads alone won't help.

Timely delivery, adherence to specifications, correct invoicing, and documentation integrity.

Suspension, penalties, profile lock, financial liabilities, or blacklisting.

Late deliveries, non-compliance, fake documents, or unresolved disputes.

Only after resolving issues, providing proof, and getting reactivated through Helpdesk.

Respond via portal with proper clarification and supporting documents within the given timeline.

An initiative for DPIIT-recognised startups. Register and map profile using DPIIT certificate.

Preference is given to products with 50%+ local content. Upload self-declaration for eligibility. Read More.

MSEs get various benefits including EMD exemptions, preferential procurement, and priority. Valid UDYAM registration required.

Yes, to avail Make in India benefits. Without it, eligibility could be denied.

Yes, if allowed for the category and clearly marked with the correct country of origin.

Log in > Helpdesk > Raise Ticket > Select issue type > Submit with details and attachments.

Escalate by replying to the same ticket or call GeM Helpdesk with the ticket ID.

Yes, check status and responses in Helpdesk > My Tickets section.

Issues like buyer rejection, late delivery, payment disputes, or miscommunication.

Go to Order > Incident > Raise Incident > Select reason > Submit with evidence.

Yes, frequent or unresolved incidents can harm your seller rating and cause warnings or suspensions.

Apply for OEM status under 'Brand Approval' with manufacturing proof and certifications.

Log in as OEM > Brand > Approve Reseller Requests > Accept/Reject based on credentials.

OEM may not have reviewed it yet. Contact OEM through portal or email.